FAQ's

Welcome to the Trigonist Help Center!
Here you’ll find answers to the most common questions about our products, orders, and services. If you don’t see your question here, feel free to contact us at trigonist4@gmail.com — we’re always happy to help!

🛒 Ordering & Payment

1. How do I place an order?
Simply browse our store, add your favorite items (like earphones, smart watches, or power banks) to your cart, and proceed to checkout. Follow the steps to complete your purchase securely.

2. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure online payment methods depending on your region.

3. Can I change or cancel my order after placing it?
If your order has not been shipped yet, please contact us immediately at trigonist4@gmail.com. We’ll do our best to modify or cancel it before processing. Once the order is shipped, changes are no longer possible.

🚚 Shipping & Delivery

4. Do you ship internationally?
Yes! Trigonist ships worldwide. No matter where you are, we’ll get your products delivered to your doorstep.

5. How long will my order take to arrive?
Estimated delivery times are:

  • United States & Canada: 7–12 business days

  • United Kingdom & Europe: 7–15 business days

  • Australia & New Zealand: 10–18 business days

  • Rest of the World: 10–20 business days
    Please note that customs or carrier delays may affect these times slightly.

6. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use that link to check your shipment’s status at any time.

7. What if I haven’t received my order yet?
If your estimated delivery window has passed, please check your tracking link or contact your local post office. Still no luck? Email us at trigonist4@gmail.com and we’ll investigate right away.

💳 Returns & Refunds

8. What if I receive a damaged or defective product?
We’re sorry to hear that! Please contact us within 7 days of delivery with clear photos of the damaged or defective item, and we’ll arrange a replacement or refund.

9. Can I return a product if I change my mind?
Returns for unwanted items are accepted if the product is unused, in its original packaging, and within the return window. Please contact us to start the return process.

10. How long does it take to get a refund?
Once we receive and inspect your returned item, your refund will be processed within 5–10 business days, depending on your payment method.

🔋 Product Information

11. Are your smart watches and earphones compatible with all devices?
Yes! Most of our products are universally compatible with Android, iOS, and other Bluetooth-enabled devices. You can check each product description for specific details.

12. Do your power banks support fast charging?
Absolutely. Many of our power banks come with fast-charging technology to keep your devices powered up quickly and safely.

13. How can I ensure product quality?
Every item we sell is tested and verified for quality, performance, and durability before being listed. We only offer products we would use ourselves.

💬 Customer Support

14. How can I contact Trigonist?
You can reach our support team anytime at trigonist4@gmail.com. We aim to reply to all inquiries within 24 hours.

15. Do you offer bulk or wholesale discounts?
Yes! If you’re interested in placing a bulk order, please email us with your requirements, and we’ll be happy to discuss special pricing and options.